OUR POLICIES
BOOKING POLICY
ONLINE BOOKING IS NOW AVAILABLE!
If your preferred day or time is not available, please contact us as we MAY be flexible and able to get you in. Bookings are also accepted via Facebook messaging or by text/calling 0420670410. Bookings will no longer be accepted via Instagram.
We aim to respond to all calls and messages within 24 hours but please be aware that if you send a message outside of business hours there may be a delay in our reply.
We now require a $50-$100(depending on service booked) booking fee to book an appointment. This will be deducted from your treatment on the day. Please see cancellation policy below in regards to this deposit if you fail to give us the required notice to cancel your appointment.
CANCELLATION POLICY
When booking an appointment at Skinsational Cosmetic Nursing, that time is set aside just for you, which means we may need to turn other clients away. While we understand that sometimes things happen and while we are truly sympathetic, Skinsational Cosmetic Nursing can no longer continue to absorb the costs of last minute cancellations and no shows.
A minimum of 24 hours notice is required for any cancellations and failure to provide this notice will result in losing your $50-$100 booking fee. No refunds will be given. Please call or message 0420670410 to cancel or reschedule appointments, messaging via Facebook or Instagram is not an accepted means of communication as these communication channels are not regularly monitored.
You will receive a reminder email from our booking program 1 week prior to your appointment which we encourage you to reschedule if the day and time you have booked no longer suits. You will then receive a text message 48 hours prior to your appointment, we require you to reply to the text message with Yes to confirm or No to cancel.
If you fail to show up to an appointment twice without any notice, you will not be re-booked.
REFUSAL TO TREAT POLICY
Skinsational Cosmetic Nursing is registered to perform Cosmetic Injectable treatments. In order to uphold compliance, Skinsational Cosmetic Nursing will refuse to treat in the circumstances, listed below. Compliance is in accordance with statutory body mandates. Ethical and professional standards are also considered for the suitability of the patient for a treatment, to assure the best possible outcome has been sought by Skinsational Cosmetic Nursing.
- Disruptive Behaviour: Any behaviour that is deemed disruptive and may cause harm to the patient or the operator, or that which causes concern, based on past behaviour.
- Legal requirements: Any circumstances pertaining to the patient which are not compliant with legal mandates relating to the treatment in accordance with relevant statutory bodies.
- Safety reasons: If the indications for the treatment are not met by the patient, thus giving reasonable doubt for the safety of the treatment.
Further consideration is required, prior to treatment through ascertaining.
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Is the treatment really wanted? If it is deemed that the patient has been coerced into having a treatment by a third party, more information may be sought prior to a treatment being performed by Skinsational Cosmetic Nursing.
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Is the treatment wanted for the right reasons? If there is a history of mental illness that displays an unhealthy attitude towards their appearance which may cause an unattainable expectation of the results.
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Is the treatment sought actually the right treatment to get the desired result? If a patient is requesting a treatment that is not going to provide them with the best possible outcome. Unsuitable treatments will not be performed. Skinsational Cosmetic Nursing will use their expertise to guide the patient to the treatment that is more ideally suited.
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Are the expectations of results realistic? If the patient is unwilling to moderate their unrealistic expectations once the consultation is completed, Skinsational Cosmetic Nursing may refuse treatment to protect the professional reputation of the business, knowing that unrealistic expectations will lead to dissatisfaction of results. All endeavours will be made to establish realistic expectations of results.
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Are there any medical conditions that cause risk? Some conditions are contraindicated for treatment and a thorough consultation will be conducted to ensure the patient’s safety. Any contraindicated conditions may lead to poor outcomes or worse. These are not always reasons to refuse treatment but will be discussed with the patient prior to treatment, so that they are prepared for this outcome and can plan around it, if necessary.
Skinsational Cosmetic Nursing complies with the AHPRA standards, codes and guidelines including but not limited to:
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Registered nurse standards for practice
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Public Health Orders
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Code of conduct for nurses
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Guidelines for advertising regulated health services
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Decision-making framework for nursing and midwifery
Nurses working in the area of cosmetic procedures are required to know and comply with relevant state and territory drugs and poisons legislation (however titled) regarding using, obtaining, selling, storing, prescribing, administering and supplying scheduled medicines. Skinsational Cosmetic Nursing is also compliant with local policies, protocols and guidelines when undertaking cosmetic procedures.
REFUND POLICY
Please be certain of the services and/or products you are purchasing. Refunds cannot be offered for change of mind.
TREATMENTS
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As there is no guarantee with any type of medical procedures it is important that the patient understands procedures are not an exact science and results will vary from person to person. Whatever the outcome, the product and or service has still been provided, therefore it is not possible for Skinsational Cosmetic Nursing to refund the procedure fees.
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Refunds, reimbursements or compensation are not provided to clients if treatment reactions or side effects occur.
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Refunds are not provided if treatment is unsuccessful or if results are not in line with the average person
PURCHASE OF RETAIL PRODUCTS
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Refunds will be provided where required by Australian Consumer Law.
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You agree to be bound by these conditions by purchasing retail product
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Skinsational Cosmetic Nursing reserves the right to refuse a refund, exchange or credit voucher for any open/used products or change of mind. Certain types of items cannot be returned. Such as, customised products and perishable goods.